Production time is currently 5-7 business days

Production time: the time between when the order is made and when it is packaged. (Production time is currently 5-7 business days)

Shipping time: Once the carrier receives the product to when it is delivered.

We offer free shipping for orders within the US on orders over $50. Transit time varies from 2-10 days, but please allow up to four weeks for your order to arrive. Weekends are not included in transit or delivery times. Multiple item orders may be shipped in multiple packages. If this is the case, you may receive multiple emails with tracking information if they ship separately.

International orders shipped via the United States Postal Service can take up 8 weeks. For faster delivery, upgrade to DHL.

We offer USPS First Class International for all international orders. Be aware these orders can take 4-10 weeks to be delivered. We also offer DHL Express Worldwide, which ranges from $35-60.

We are not responsible for lost or returned items. Please ensure the address is correct when checking out. All international orders are shipped at the buyer's risk. North America and EU orders almost always arrive via USPS standard international. If you live outside North America or the EU please choose certified shipping, or opt for DHL.

We pride ourselves in being generous with our quality control program. This includes stitching, alignment, and misplaced glue. If you are unsatisfied with a color combination or wallet model, you can also exchange at no cost to you one time.* If something isn't to your standard, please contact us at support@osleather.com and we will replace it immediately. Please read dimensions and capacity carefully for each wallet. Maximum 1 exchange per item.

However, we do not offer refunds for a change of heart. Because each wallet, belt, and bag are customized with colors and threads and are made to order, they cannot be resold at full price.

*US orders only. Our system does not support international returns as this time.

I try and fulfill all orders as soon as they are received. Most times I have already made your wallet before I see an email about exchanging colors. Change requests significantly slow down production and mean longer lead times for everyone. I hope you understand.