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FAQ

  • What is the processing time?
    Processing time is displayed on the banner at the top of the page. Typically we shoot for next day shipping, but during large sales, processing time can be up to a week. Custom requests have their own processing time.
  • How long will it take to receive my order?
    ***Please note shipping time does NOT reflect lead times. You can find our current lead time displayed in the banner at the top of the website.*** We offer free shipping for orders within the US. Transit time varies from 2-10 days, but please allow up to four weeks for your order to arrive. Weekends are not included in transit or delivery times. Multiple item orders may be shipped in multiple packages. If this is the case, you may receive multiple emails with tracking information if they ship separately.
  • What about international shipping?
    We offer USPS First Class International for all international orders. Be aware these orders can take 4-10 weeks to be delivered. We also offer DHL Express Worldwide, which ranges from $35-60. We are not responsible for lost or returned items. Please ensure the address is correct when checking out. All international orders are shipped at the buyer's risk. North America and EU orders almost always arrive via USPS standard international. If you live outside North America or the EU please choose certified shipping, or opt for DHL.
  • Can I return or exchange?
    We pride ourselves in being generous with our quality control program. This includes stitching, alignment, and misplaced glue. If you are unsatisfied with a color combination or wallet model, you can also exchange at no cost to you.* If something isn't to your standard, please contact us at support@osleather.com and we will replace it immediately. Please read dimensions and capacity carefully for each wallet. Maximum 3 exchanges per order. However, we do not offer refunds for a change of heart. Because each wallet is customized with colors and threads and are made to order, they cannot be resold at full price. *Item exchanges for a change of heart that were originally shipped DHL will be resent USPS.
  • What is full grain?
    Full grain refers to the top layer of the epidermis, which is the strongest part of the leather. Many tanneries opt to remove it because of the imperfections, due to the life of the animal. Textures and pigmentations may vary slightly from what you see online, which are indications of the grain and the handmade process. These do not constitute a quality control issue.
  • From where do you source your leather?
    Conceria Walpier, Tuscany Italy Conceria Walpier is renowned for their longstanding utilization of traditional vegetable tanning techniques. We proudly incorporate the tannery's Buttero leather for many of our wallets and bags, notable for its full-grain composition, vibrant hues, and exceptional depth and texture. Horween, Chicago Illinois Horween leather offers an unparalleled blend of quality and consistency. Embracing a legacy of traditional tannery practices, they have cultivated their experience to offer dynamic lines of leathers. Their leathers endure a manual production process, preserving the artisanal traditions passed down through generations. We use Horween Dublin in our Same Day Shipper series, bags, and sunglass casers for its durability and beautiful character. Birdsall, Taren Point Australia Birdsall specializes in kangaroo skins, which have been vegetable tanned for lace and leathercraft. Kangaroo is known for its extreme thinness yet unmatched durability.
  • What is Patina?
    You will notice your leather getting darker and shinier with time. This is Patina, which is the natural character that develops over time due to exposure to the sun, dirt, and oils. Natural veg tanned leathers will patina more than chrome tanned leathers. Leather balms and oils are the easiest way to speed up the Patina process.
  • How should I care for my leather?
    Condition on occasion with a natural leather balm. Apply liberally with a soft cloth, buff off with horsehair brush or canvas.
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